Terms and Conditions of Sale
General Terms & Conditions of Sale
These General Terms & Conditions of Sale apply to orders placed on SEOULKIND.PRO and govern the rights and obligations between SEOULKIND and its customers.
These terms include information relating to:
the main characteristics of the products offered
the online ordering process
the ability to identify and correct input errors before submitting an order
order confirmation and the retention of order information
applicable statutory guarantees and consumer rights
delivery times, charges and conditions
order tracking
prices
available payment methods and payment security
cancellation or withdrawal rights, returns and refunds
the protection of personal data
how to contact our customer support team
Last updated: 15/09/2026
§ 1 – Orders
Ordering Process
You can browse the products available on our website and add the items you wish to purchase to your cart using the relevant button. Before completing your order, you can review the products selected, the quantities and the total amount of your order.
Order Confirmation
During the checkout process, you will be asked to provide the information necessary to process and deliver your order.
Before completing your order, please carefully check that all information provided – including your shipping address, email address and telephone number – is complete and accurate.
Before final submission of your order and payment, you will have the opportunity to review the information you have entered and, where necessary, correct any errors.
Once your order has been successfully completed, you will receive an order confirmation at the email address provided during checkout.
SEOULKIND reserves the right to refuse or cancel an order where there is a legitimate reason to do so, including product unavailability, an obvious pricing error, reasonable suspicion of fraud or unusually large order quantities that reasonably appear to be intended for unauthorised resale.
Correcting Input Errors
Before submitting your order, you can identify and correct any input errors. If you notice an error after your order has been submitted, please contact our customer support team as soon as possible.
§ 2 – Order Confirmation & Retention of Contractual Information
Information relating to orders and transactions may be retained for as long as reasonably necessary to comply with our contractual, accounting and legal obligations.
Customers will receive the essential information relating to their order by email.
§ 3 – Statutory Guarantees & Product Conformity
Statutory Consumer Rights
Products offered on SEOULKIND.PRO are covered by any statutory guarantees and consumer rights that apply under applicable law.
If you receive a product that is defective, damaged or different from the product you ordered, please contact our customer support team so that we can review the situation and provide an appropriate solution in accordance with applicable consumer protection laws.
We may ask you to provide photographs or other information where reasonably necessary to identify the issue and process your request.
Further information can be found in our Return & Refund Policy.
Liability
SEOULKIND takes reasonable steps to ensure the proper operation of the website and the accurate processing of customer orders.
Our liability may be limited where permitted by applicable law, including in circumstances involving force majeure or events reasonably beyond our control.
Nothing in these Terms is intended to exclude or limit liability where such exclusion or limitation is prohibited by applicable law.
§ 4 – Shipping & Delivery
Shipping Address
Products will be delivered to the shipping address provided by the customer during the checkout process.
Customers are responsible for checking, before submitting their order, that the shipping address and any other information required for delivery are complete and accurate.
Delivery Times
Estimated delivery times are displayed on SEOULKIND.PRO during the ordering process or on the relevant pages of the website.
Delivery times are estimates unless otherwise required by applicable law. If a significant delivery delay occurs, we will provide relevant information to the customer where appropriate. Any statutory consumer rights relating to delayed delivery remain unaffected.
Product Availability
All orders are subject to product availability. If a product becomes unavailable after an order has been placed, we will inform the customer as soon as reasonably possible and take the appropriate action in accordance with applicable law.
Shipping Charges
Any applicable shipping charges, as well as any free-shipping offers, will be displayed to the customer before final confirmation and payment of the order.
Order Tracking
Where tracking is available, customers will receive information allowing them to monitor the status and progress of their shipment.
§ 5 – Prices
The prices applicable to an order are those displayed on SEOULKIND.PRO at the time the order is placed.
The total price of the order, including applicable taxes and any additional charges where relevant, will be displayed to the customer before the order is finally confirmed.
SEOULKIND reserves the right to change its prices at any time. Price changes will not affect orders that have already been confirmed, except where otherwise required or permitted by applicable law.
§ 6 – Payment Methods & Payment Security
Payment
The total amount payable and the payment methods available will be displayed during the checkout process.
Customers must provide valid payment information and must be authorised to use the payment method selected.
Payment Security
Payments are processed through secure payment service providers. Sensitive payment information is transmitted using encrypted connections and the security procedures implemented by the relevant payment providers.
The payment methods currently available will be displayed during checkout on SEOULKIND.PRO.
§ 7 – Cancellation or Withdrawal Rights, Returns & Refunds
Where applicable under consumer protection law, consumers purchasing goods at a distance may have a statutory right to cancel or withdraw from their purchase within the legally prescribed period.
For purchases of goods, the applicable statutory cancellation or withdrawal period generally begins when the consumer, or a person designated by the consumer, receives the goods, subject to the rules and exceptions provided by applicable law.
To exercise a statutory right of cancellation or withdrawal, the consumer must clearly communicate their decision to cancel or withdraw from the contract within the applicable period.
Further information regarding our return procedure, return instructions, return costs and refunds can be found in our Return & Refund Policy.
Any exceptions to statutory cancellation or withdrawal rights provided by applicable law remain applicable.
Any voluntary return or satisfaction guarantee offered by SEOULKIND applies in addition to, and does not replace or restrict, any mandatory statutory consumer rights.
§ 8 – Promotions & Availability
Offers published on SEOULKIND.PRO are valid for the promotional period indicated or for as long as they are presented as available on the website, subject to product availability and any specific conditions applicable to the relevant offer.
Promotions, discounts and special offers may be subject to additional conditions. Where applicable, these conditions will be communicated as part of the relevant offer.
§ 9 – Applicable Law & Dispute Resolution
These General Terms & Conditions of Sale are governed by the law applicable to the seller.
Where the customer is a consumer, any mandatory consumer protection rights available under the laws of the consumer's country of habitual residence, and which cannot lawfully be excluded by contract, remain unaffected.
In the event of a dispute, the parties are encouraged to first attempt to resolve the matter amicably.
Nothing in these General Terms & Conditions of Sale is intended to exclude, restrict or limit any mandatory rights or protections available to consumers under applicable law.
§ 10 – Contact & Customer Support
If you have any questions about an order, delivery, return or our products, you can contact the SEOULKIND customer support team through the “Contact” page on SEOULKIND.PRO.
Legal information relating to the seller, including the seller's full identity and any contact details required by applicable law, is available in the Legal Notice section of this website.
§ 11 – Personal Data Protection
SEOULKIND processes certain personal data in order to process orders, manage payments, arrange deliveries, provide customer support and comply with applicable legal obligations.
Personal data is processed in accordance with applicable data protection laws, including, where applicable, the General Data Protection Regulation (GDPR).
Depending on the applicable data protection laws, customers may have certain rights in relation to their personal data, including rights of access, correction, deletion, restriction of processing, data portability and objection to certain types of processing.
Detailed information regarding the personal data we collect, the purposes for which it is used, applicable retention periods and potential recipients of the data can be found in our Privacy Policy on SEOULKIND.PRO.
§ 12 – Severability
If any provision of these General Terms & Conditions of Sale is found to be invalid, unlawful or unenforceable under applicable law, that provision will apply only to the extent permitted by law.
The validity and enforceability of the remaining provisions will not be affected.
§ 13 – Changes to These Terms
SEOULKIND may update these General Terms & Conditions of Sale where reasonably necessary to reflect changes in applicable laws, our services, our products or the operation of SEOULKIND.PRO.
The version applicable to an order is generally the version in effect at the time the order is placed, subject to any mandatory provisions of applicable law.
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