Shipping and Returns

⚠️ Important Information About Your Shipping Address ⚠️

  • Please carefully check your shipping address before completing your order.

  • Customers are responsible for providing a complete and accurate shipping address when placing an order.

  • If an incorrect or incomplete address is provided:

    • Delivery may be delayed or may not be completed successfully. SEOULKIND cannot guarantee successful delivery when the shipping information provided by the customer is incorrect or incomplete.

    • If a parcel is returned to us because of an incorrect or incomplete shipping address, additional shipping charges may apply if the customer requests that the order be sent again.

    • If a refund is issued, the terms of our Return & Refund Policy will apply.

  • If you notice an error before your order has been shipped, please contact us immediately. After your order has been shipped, we will do our best to assist you. However, any changes to the delivery address will depend on the carrier and the current status of the shipment.

  • If your parcel is lost or damaged while in transit before delivery, please contact us as soon as possible. Our customer support team will review the situation and, where necessary, follow up with the carrier.

Orders are generally processed and shipped within 48 hours of purchase. Weekends and public holidays are not included.

Once your order has been shipped, the average delivery time is 5–7 business days (Monday to Friday).

To track your order, simply click the “View your order” link included in your order confirmation or shipping confirmation email.

🕓 Important: After your order has been shipped, it may take approximately 4 days for tracking information to become available or update.

You will receive two emails:

  1. An order confirmation after your purchase has been successfully placed.

  2. A shipping confirmation once your parcel has been dispatched.

📦 Important:
We recommend checking your parcel's tracking status regularly. In some cases, your parcel may already be available for collection at a local pickup point or post office even if you have not received a separate notification.

📬 Good to know:
Depending on the carrier, parcels may only be held at a pickup point or post office for a limited period of time. If the parcel is not collected within the timeframe specified by the carrier, it may be returned to the sender. In this situation, additional shipping charges may apply if you request a new shipment.

⏳ Order Cancellations

You have up to 2 hours after placing your order to request a cancellation through our contact form available on the “Contact” page.

We will do our best to cancel your order before it is processed. However, because orders may be prepared quickly, we cannot guarantee that a cancellation request can be completed before processing or shipment.

If your order has already been processed or shipped, we may no longer be able to stop it. Once your order has been delivered, you may follow the applicable return procedure in accordance with our Return & Refund Policy.

⚠️ Shipping Address Responsibility

Before completing your purchase, please carefully check that your name, street address, house or building number, apartment or unit number where applicable, postal or ZIP code, city, state or region where applicable, and any other information required for delivery are complete and correct.

An incomplete or incorrect shipping address may result in delivery delays, a return to sender, or prevent the carrier from successfully delivering your parcel.

If you notice an error in your shipping information, please contact the SEOULKIND customer support team as soon as possible through the “Contact” page on SEOULKIND.PRO.